Frequently Asked Questions
Everything you need to know about your Tyler Childers gear and orders.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email. Please note that pre-order items will have specific shipping timelines listed on the product page.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Items must be in their original condition with tags attached. Please contact our support team to initiate a return label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware of potential customs fees or import duties in your region.
How do I know which size to order?
A detailed size chart is available on each product page to help you find the perfect fit. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
My item arrived damaged. What should I do?
We strive for the highest quality, but if your item arrives damaged or defective, please email our customer service team within 7 days of receipt with photos of the damage and your order number for a replacement.